In the real estate industry, prospecting and closing deals is a game of trust. To get clients, you need them to trust you and your services. In this issue of Agent News presented by Partner360, we will share with you some practical tips to build trust with your clients!
Tip #1 Get Your Agent Profile Verified
Buying or selling a property is probably one of the biggest decisions in anyone’s life. As a buyer or seller, they will certainly choose an agent whom they can trust to transact with. Get your agent profile verified on DDproperty, and be awarded with a ‘Verified’ badge on your public profile and listings, so you can set yourself apart from your competition and establish yourself as a trusted and credible agent.
Good news! Get your agent profile verified today and receive a THB500 Lazada E-voucher, while stocks last. It’s free and easy! Visit our help article or call us at 0 2204 9555 for more details.
Tip #2 Ensure Accuracy of Your Listings
Your property listings create the first moment that engages with clients and potential leads, and it is important to be based on accurate information. You can of course highlight the strengths and attributes of the property, however, always be truthful and verifiable in the information you present so you can earn the trust of your clients when they review your services.
Tip #3 Be Prompt in Your Response
Maintaining quick response as much as you can tell potential clients that you promise quality in your services, be it a general enquiry or a potential lead. Clients who receive fast responses are more likely to remain loyal customers. When they know you care about their concerns, then upcoming sales will come your way as well.
Tip #4 Provide Professional and Unbiased Advice
When advising your clients on property purchase, you should always aim to provide accurate and unbiased advice considering the interests of your clients, including relevant factors such as affordability. This is also important when you are advising clients to include requirements when buying, selling or renting out their property.
Tip #5 Do Not Pressure Your Client
Think about it, no one likes to be pressured. It takes the fun out of the decision-making process and makes your clients anxious. Instead, most of your clients like to be the ones deciding.
The goal should be to focus on guiding your clients to a position where they’re 100% sold. By doing so, they know not closing a deal with you would be a terrible decision that they’d regret, and hence will be that loyal customer who sings your praises when a deal is sealed!
Tip #6 Offer Value-Added Services to Your Client
Providing useful information and even after-sales/follow-up services for your clients can improve customer loyalty and grow your reputation. In the real estate industry, a common ‘follow up service’ to close a purchasing deal would be home-financing.
Helping your client to think through that road map and providing them with the best options based on their financial status can help in creating that ‘hero moment’ for yourself, which they will likely appreciate and provide good feedback to you.
Overall, your online reputation and the services you deliver to your clients are a core part of building the social proof you need to convert potential leads. We hope the above tips are useful to help you build trust with prospective clients and establish yourself as a trusted and professional agent!
This article is brought to you by Partner360, see you next time!
At DDproperty, we’ll see you home 😊